At {{ env('APP_NAME') }}, we value our sellers and aim to create a transparent, supportive, and reliable marketplace. These policies help maintain quality and trust across our platform.
1. Seller Requirements
- All sellers must provide accurate product descriptions, pricing, and stock availability.
- Sellers must respond to customer queries and support requests within 24–48 hours.
- Live plants must be healthy, well-packaged, and delivered within the committed time.
2. Product Listings
- Only list items that are permitted under local laws and our platform guidelines.
- Use high-quality, original images and clear product titles and descriptions.
- Do not duplicate listings or use misleading information.
3. Order Fulfillment
- Orders must be shipped within the specified handling time.
- Tracking information should be updated promptly upon dispatch.
- Delays must be communicated clearly with the buyer through our messaging system.
4. Cancellations & Returns
- Sellers must honor the return and refund policy outlined by {{ env('APP_NAME') }}.
- In case of damaged or incorrect deliveries, sellers are expected to offer a refund or replacement.
- Repeated complaints or non-cooperation with refund requests may result in account suspension.
5. Commissions & Payouts
- {{ env('APP_NAME') }} retains a platform commission on each successful sale, as agreed in your seller agreement.
- Payouts are processed on a weekly or bi-weekly basis to the registered bank account.
- Sellers must ensure their bank and tax details are up-to-date to avoid payout delays.
6. Prohibited Conduct
- Attempting to circumvent the platform or solicit off-platform sales.
- Abuse of customers or misuse of the review system.
- Fraudulent listings, fake products, or repeated policy violations.
7. Enforcement
{{ env('APP_NAME') }} reserves the right to suspend or terminate seller accounts that violate these policies. In case of disputes, our team will review and mediate where possible to ensure a fair outcome.
8. Contact & Support
For questions about your seller account or assistance, reach out to our Seller Support team at {{ $helper->companyEmail() }}.