At {{ env('APP_NAME') }}, customer satisfaction is important to us. Since we are a multi-vendor marketplace connecting plant sellers (Sekkers) to buyers, our refund and return policies may vary slightly by vendor. However, we ensure the following standard policies are in place:
In most cases, return shipping is the buyer’s responsibility unless the seller agrees to bear the cost or the return is due to seller error (wrong item, damaged product).
Some sellers may offer extended return windows or customized refund rules. These will be clearly mentioned on their store pages. In case of a dispute, {{ env('APP_NAME') }} will mediate to reach a fair resolution.
Orders can only be cancelled before the seller has marked them as shipped. Once dispatched, the return policy applies.
For questions, refund requests, or disputes, please contact our support team at {{ $helper->companyEmail() }}.